Mushie & Co, LLC

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

Can I make a revision to my order? 

If you made an error when placing your order, please contact [email protected] as soon as possible and we will do our best to assist you. Note: once an order has been fully processed we cannot make a revision.

Where is my order?

Orders are processed within 2-3 business days. Once shipped, in transit times can vary between 5-7 business days. Be on the lookout for your tracking number as soon as your order leaves our warehouse.

What items are returnable?

International returns.

International orders do not qualify for free return shipping. Exceptions include defective items and shipping errors made by Mushie. Import duties and VAT charges may apply for international deliveries and are not included in your order’s total. Mushie assumes no responsibility for import duties or customs charges. 

What items are non-refundable? 

 The following items cannot be returned:

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at [email protected]